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Terms of use

Shipping

Where applicable, freight will be charged and will be added to your shopping cart at the time of checkout.

     

** Deliveries of Large / bulky orders or over 3kg weight may incur additional charges. Remote areas may incur additional surcharges. We will contact you in such an event to discuss increased shipping costs.

Delivery

We deliver products via our website worldwide. Please email us on sales@dsa.net.au to enquire about a special volume order.

All parcels are despatched from Melbourne, Australia.

We endeavour to despatch orders within one business day. Shipping times vary, please check Australia Posts website for shipping times.

For more urgent deliveries, email sales@dsa.net.au and we will help you to make it happen.

When using Toll Priority or Star Track Express we suggest delivery direct to your workplace as goods are required to be signed for, this service can only be used if someone can sign, otherwise a redirection fee may be chargeable.

In the event that our carrier is unsuccessful in delivering to you on more than one occasion, the parcel may be returned to our warehouse. In the event that this occurs any additional freight charges will be incurred to resend your parcel.

Delivery lead times are estimated as accurately as possible. We will not be held liable for third party delays including but not limited to carrier delays, natural weather events, peak freight periods, country’s customs (export/import) clearance requirements etc. No compensation will be paid in the event of delivery deadlines being exceeded.

Goods delivered internationally will be sent via DHL. You will receive an email to confirm your goods have been despatched and parcel tracking information so you can check your parcels whereabouts.

Please email sales@dsa.net.au if you have a tracking enquiry.

Prices

All prices on the Diesel Systems Australia Online website are inclusive of GST and are in Australian dollars (AUD). Only Australian delivered orders are subject to the GST and all international orders will be processed exclusive of GST. We reserve the right to change prices without notice.

If you are an overseas customer, please contact us directly instead of doing the orders through the website at sales@dsa.net.au.

Payment

All International orders are charged in Australian dollars with the exchange rate being determined at the time of the credit card or PayPal transaction. We reserve the right to refuse credit card transactions directly from overseas sources, and request that those transactions to be completed through PayPal.

Prices listed at the time of checking out include GST, as is required by Australian law. Purchases delivered internationally are not subject to GST.

Credit card payments will be processed in the name of Miketoff International Pty. Ltd., PayPal Transactions will appear on your statement as DIESELSYS.

Returns, Refunds & Exchanges

Your complete satisfaction is important to us; if you are not satisfied with your purchase for any reason, we will happily exchange or issue a credit note to the amount of the returned items, how ever you must contact us within fourteen days of the receipt of your order.

All items returned for exchange or a credit note must be returned in the same condition as they were sent, in the original packaging, labels intact and the item unused and unworn. Returns and exchanges must be mailed at your expense to 3/15B-56 Keys Road, Cheltenham, Victoria, Australia 3192 via Registered Post. We cannot accept any liability for goods lost in transit. Credit notes or exchanges will only be given on the item value; delivery or other incurred charges are not refundable. An additional delivery cost may be charged for exchanged items.

Cancellations

You must contact us immediately if you wish to cancel your order.

If your order has not been despatched we shall gladly cancel and refund your order.

If your order has been despatched, you will be responsible for expense of its return, and all items must be returned in the same condition as when they were sent, in the original packaging, labels intact and the item unused. Upon receipt of the returned items, we shall refund your order minus any delivery cost. We reserve the right to refuse items which are not returned in a good condition.

Faulty goods

Should an item fall below Diesel Systems Australia’s high standards, kindly contact us via email or phone within fourteen days of the receipt of your goods to arrange an exchange or refund per our Refund Policy.

Proof of purchase and a description of the problem will be required.